What on earth happened to us in 2020 and where does it leave us now? All at once, we’re suffering Zoom
How do you create a great employee experience? Employee engagement is influenced by how your people experience the organisation throughout the employment lifecycle. People are more motivated, and perform better, in a job that is well designed. They won’t if there’s too much ambiguity, conflicting priorities, contradictory demands or lack of meaningful work. As well as the resulting stress, these things cause a steady drop in productivity.
We help you to evaluate and refine the employee experience for your workforce to help your organisation be a great place to work. We design the service we provide for each client’s needs. For example, we have:
- helped reinforce a meaningful and coherent brand as an employer experiences rapid growth
- segment the workforce to better retain particular demographic groups
- prioritising investment and support to help a workforce through significant and sustained change
- close the gaps in what is being promised by a brand with what is being delivered to increase a culture of integrity
- help good employers become great employers through benchmarking with others who are ‘doing it well’
Managers who are good at engaging their team are noted to have several competencies in common: guiding and leading the team, role modelling, supporting employee development and building team relationships.
Engaging manager coaching
A key influence on employee engagement is often the relationship between the manager and individual employee. We help organisations to identify whether managers are engaging their teams and how they can do this more effectively. We then support managers to become more aware of these behaviours, how they are performing and to practice developing them.
We offer individual managers an individual assessment (self, 180 or 360 as required). We then deliver a feedback session and further coaching support to help them develop their management style across the behavioural areas.
Without evidence of how the employment relationship manifests itself, it is hard to know what impact there is of further investment to boost employee engagement. Our employee surveys therefore help evaluate the employee experience in your organisation.
We offer robustly designed ‘off the shelf’ tools as well as bespoke surveys which are tailored to your organisation’s aims. We explore the various touchpoints of the employee experience. What makes our surveys different?
- we focus on what make a difference for your specific organisation. Our diagnostic expertise is built on years of experience to really understand the key issues and how these can be practically addressed by HR and management practices
- we offer an interactive experience for your employees. The survey gives the employee immediate feedback about what matters to them so they don’t have to experience a ‘black hole’ whilst waiting for action plans to cascade from senior management.
- we offer pragmatic insight. We use a variety of analytical techniques to explore and model views of different groups within your workforce to target your actions to best effect
Getting your employer brand right
An employer brand is about why an organisation is a compelling place to work. It can have a tangible appeal such as the ergonomic design of office space. It can also be intangible such as how people behave towards each other. A brand helps an employer stand out in the competition for its employees. We support you in creating, communicating and maintaining your brand proposition and helping you build a stronger culture. We may explore with you things like:
- what people want from you as an employer – we find its really useful to think about doing some market research with your employees
- tangible and intangible ‘touchpoints’ that people experience as individual employees through their career lifecycle such as their performance review, career development opportunities or support for their wellbeing
- tangible and intangible organisational factors such as core capabilities, reputation as an employer, HR practices, leadership
- your communications such as recruitment messages and your communication channels to reach your target audiences.