Employee experience

The employer brand, employee value proposition, employee touchpoints…. whatever you want to call it, the employee experience matters. We each may be able to describe what was great or not about an employer. But when everyone wants different things from their job or career, how do you manage this as an employer?

Our research and publications

We regularly conduct research with individual employers and across the industry around the employment deal.  The economic and industrial environment can have a real impact on the relationship between employers and workers – influencing the investment in pay, people’s skills and how employers relate to their workforce.

What makes a great employer

Companies that understand how managers engage their teams, and support those managers, are more likely to be the great employers of the future. Great employers will understand and anticipate the future and prepare to attract, retain and motivate excellent employees to deliver customer satisfaction. This report explored international issues around company culture and the role of the leader/manager in engaging with individuals.

Published by Manpower Summer 2006. Author: Daniel Kashmir; Research manager: Kelly Drewery.

Gen Up: How the recession has affected attitudes

In the economic downturn, attitudes have changed towards employers. This research report shows how these attitude changes differ between the generations in the workforce which partly reflect their experience of previous economic downturns. The key implications for HR and management practice relate to attracting and engaging employees, supporting those employees to perform, and managing employees through change. This research is a follow up study from the 2008 Gen Up research.

Published Dec 2011. Author: Kelly Drewery.

Gen Up: How the four generations work

The research examined why generational diversity matters as an issue for HR practitioners. We investigated the implications of generational diversity for employee engagement strategies and what organisations can do to attract and engage the four different generations currently in the workplace. What was unique about this research was the exploration of potential sources of misunderstanding and conflict that could emerge through lack of generational awareness. Tips for creating a winning engagement strategy were identified.

Published by CIPD and Penna October 2008. Authors: Kelly Drewery, Anne Riley and Heather Staff.