Engaging diverse groups

The socioeconomic differences between workers across the generations is more pronounced than any time since the second world war. And these differences matter for employers.  What impact are they having in your working life?

Why is it an issue for employers?

  • The flatter structure of workplaces mean that there are fewer opportunities for younger people to progress ‘up through the ranks’ whilst older workers have experienced real change in how they are expected to manage their careers. The onus over the last 20 years has moved from employer to employees in most industries.
  • The technology revolution has affects us all and organisations are battling for people with digital and social media skills. Suddenly the traditional hierarchical organisation where the boss knows best, is not longer the case. Many managers are finding that they are managing people with skills they don’t understand.
  • Some of the people with the key skills needed by the business are in their 20s. Look back at the workplace of just 30 years ago and things were very different. Younger workers were seen as energetic but lacked the expertise of their more senior colleagues.

So why does all this actually matter? Well, it creates a paradox for employers. On the one hand, HR is expected to offer a ‘fair deal’ to all yet this means very different things to different people. Of course, there have always been differences in what people want and expect but we can better predict some of these differences based on people’s age groups.

This generational ‘lens’ can really help employers who find it difficult to attract or retain people from certain generational groups. It can also help if employers find problems with engagement amongst certain groups in their workforce.

Our research and publications

Gen Up about Gen Z

We are currently looking at the new generation entrants to the workforce.  Faced with the key decision about whether to pursue a university education OR be able to afford to buy a house by the time they’re 45 years old, this new generation of workers look rather different to their pre-decessors – Generation Y.  So what kind of relationship are they looking for – what do they expect to give employers and what are they expect to offer in return?

Gen Up: How he recession has affected attitudes

In the economic downturn, attitudes have changed towards employers. This research report shows how these attitude changes differ between the generations in the workforce which partly reflect their experience of previous economic downturns. The key implications for HR and management practice relate to attracting and engaging employees, supporting those employees to perform, and managing employees through change. This research is a follow up study from the 2008 Gen Up research.

Published Dec 2011. Author: Kelly Drewery.

Gen Up: How the four generations work

The research examined why generational diversity matters as an issue for HR practitioners. We investigated the implications of generational diversity for employee engagement strategies and what organisations can do to attract and engage the four different generations currently in the workplace. What was unique about this research was the exploration of potential sources of misunderstanding and conflict that could emerge through lack of generational awareness. Tips for creating a winning engagement strategy were identified.

Published by CIPD and Penna October 2008. Authors: Kelly Drewery, Anne Riley and Heather Staff.

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